Safeguarding & child protection
How we respond to concerns, allegations, safer recruitment, staff training and the safe use of phones, cameras and image-sharing devices.
Ask for the current copy →
Portal login Clear, current and easy to ask for
Policies built around
children's safety.
Families should always know how the nursery works, how children are kept safe and how to raise a concern. This page brings the essentials together and gives you a direct route to the current controlled copies.
Policy library
What our written policies cover.
Please ask Kimmy for the setting's current controlled copies. We do not present an old document as current: each downloadable copy will show its owner, approval date and next review date before it is added here.
Attendance, missing & uncollected children
How families report absences, how we follow up unexplained or prolonged absence, and what happens if a child is missing or not collected.
Ask for the current copy →Medicines, illness & infection control
Our procedures for medicines, consent and records, illness and infectious conditions, accidents and first aid.
Ask for the current copy →Food, allergies & safer eating
How we gather dietary information, manage allergies and intolerances, introduce food safely and support healthy eating.
Ask for the current copy →Behaviour, inclusion & SEND
Our consistent, nurturing approach to behaviour and how we support equality, additional needs and every child's participation.
Ask for the current copy →Health, safety, fire & emergencies
Risk assessment, premises safety, emergency evacuation, fire procedures and the practical steps that keep children and staff safe.
Ask for the current copy →Complaints & concerns
How to raise a concern, make a formal written complaint and receive the outcome of an investigation within the required timeframe.
Ask for the current copy →Whistleblowing & staff concerns
How staff, students and volunteers can report unsafe practice and how concerns are handled and escalated.
Ask for the current copy →Data protection & privacy
How personal information is collected, used, shared, kept secure and made available to families in line with data protection law.
Ask for the current copy →Checking for current approved policy downloads…
Website privacy
How we use information from this website.
Kimmy's Nursery is responsible for the personal information you give us through this website. A full data protection policy is available on request.
What we collect
Visit enquiries can include your contact details, your child's age or due date, hoped-for start date and anything you choose to tell us. Portal access also creates account and security records.
Why we use it
To answer enquiries, arrange visits, manage nursery services, keep accounts secure and meet our legal and safeguarding responsibilities. We do not use enquiry details for unrelated marketing.
Who can see it
Only authorised nursery staff and the service providers needed to host and secure the website, unless we must share information to protect a child or comply with the law.
How long & your rights
We keep information only as long as needed for the enquiry or nursery service, and longer where records must legally be retained. You can ask to access, correct or delete information, or raise a concern with the ICO.
Concerns & complaints
Please speak to us first.
Raise day-to-day concerns with Kimmy or the room team. Formal written complaints about the EYFS are investigated and the outcome is shared within 28 days. If a concern remains unresolved, or you believe the nursery is not meeting registration requirements, you can contact Ofsted.
Contact Kimmy privatelyGOV.UK: complain about childcare ↗ (opens in a new tab)
Ofsted childcare complaints: 0300 123 4666
Opening hoursMonday–Friday · 07:30–17:00
Nursery phone07414 840800
LocationHillcrest Community Centre →